FAQ

Yes! everything we ship is white label, over 40% of our business is from trade printers, white label business owners.

We ship in unbranded boxes and we never include any paperwork with any order, all invoices are sent via email. 

We can deliver anywhere in the UK. There is sometimes a surcharge for Northern Ireland, the Highlands of Scotland and islands such as the Isle of Wight and the Isle of Man.

Please contact us to double check on these locations – it will also depend on the overall size of the parcel.

All our parcels are bubble wrapped and shipped in strong cardboard boxes. Larger orders with multiple sizes and materials will have multiple boxes shipped out. 

We ship all orders with DPD Local on a next day service. All orders are given a 1 hour time slot on the day of delivery. 

A notification email is sent once the parcel has left our warehouse, with all tracking info. Please see link to the DPD Local website to review your parcel tracking: www.dpdlocal.co.uk 

If your order has been shipped you can simply wait for the email from DPD local you’ll be able to upgrade it on their portal.

If you would like to upgrade the delivery date from Standard to Express once the order is placed, please get in contact with us as soon as possible. We will do our best to do this for you but will depend on if the printing run for the day has already been sent to print. There will also be an additional cost for the difference in upgrading, this must be paid before we ship. 

In the unlikely event that your product arrives in less than perfect condition please contact us immediately to arrange your replacement.

The best way to do this is by taking photos of the issues and dropping us over an email, once we have this we can look to get the issue sorted as soon as possible for you. 

We have a less than 1% damage rate which is very low.

Only ‘off the shelf’ items may be returned in an undamaged state in their original packaging and are subject to a 25% restocking fee. Returns cannot be accepted on any products with printed graphics or custom made systems.

Our standard lead time is 3-4 working days and our express service is 2 working days – Please see the countdown timer on each product page. 

The choice between standard and express can be chosen on each product just below your order sizes. 

Please note the delivery dates advertised on the website only apply to orders with print ready artwork.

Simply log into your portal and you will find your order history and where your job is in its journey.  

Common statuses include: 

Preflight – Artwork is being checked 

Saved – Artwork has been saved ready for production 

Printed – Your order is now printed 

 Shipped– Your order is on its way

Our cut off for all orders is 6pm daily, anything placed after this will be rolled into the next day advertised on the product page. 

We don’t. With Premier Print you can order 1 item or a few thousand. 

Please see all the product specifications on each product page. Please double check your sizes before placing the order if you would like things in 1 piece. 

If you still need help please get in contact before placing the order. 

We have a minimum size on most of our products – this is 304mm. 

If you would like your item any smaller than this, the order will need to be placed at the minimum size and then a note added to say you would like it trimmed down. 

If you are wanting an item any smaller that 150mm please get in contact – some of our materials can’t be cut any smaller than this due to our cutting tables. 

We ask for all files to be in PDF or JPEG, to size at 150DPI or half size at 300DPI, in CMYK with no bleed or crop marks. 

Please see the Artwork Setup page at the top of the website for further info, or if you need any further help please call, live chat or email us. 

After you have checked out, there is the option to upload your artwork via our website.

Alternatively you can send it by email to info@premierprint.co.uk. Please include your order number (found on your order confirmation email and portal) in the subject when sending artwork.

Yes! Everything we print is fully checked over before going to production.

We will let you know via email if there is a problem with your artwork and will work with you until it’s perfect and ready to print.

If we find no artwork on your order we will email requesting this is sent over as soon as possible. Once we have your artwork we can then process the order.

If files aren’t supplied by 6pm the day before it is due to be printed, we can’t guarantee it will be shipped as per the date advertised on the website when the order was placed. 

If you are concerned it hasn’t uploaded, please drop it over in an email or get in contact with us. 

If files are sent over with the artwork set up we recommend there should be no issues. 

However in the event our art team find pixilation or doesn’t fit the size ordered you will be contacted via email. 

This will pause production until you have let us know how you would like to proceed or new files have sent over. 

With Premier Print you can print a different design on every item at no extra cost.

All you need to do is select the full quantity of boards/items you need and then after the checkout upload all of your files, there’s also a little notes section if you need to break down the quantities between artworks. 

No problem! If you can’t supply print ready artwork we offer a design service for £6+VAT per design. Please select the drop down on the product page ‘I require artwork or design’ to request this. 

Please then drop us an email or note with details on all your requirements. We will need to know whether you have high res images and logos to use and whether you have an idea of the layout/colours you would like.

Yes of course. However, in any printing process there is a potential for variation in the colours produced. While we certainly know our systems and can match your colour requirements fairly precisely, we do ask that for any particularly sensitive colours, for example corporate branding, you provide us with Pantone or Hex code references to match to. 

We do! Please either contact us via Live Chat, phone or email and we can get you a discount code. You will need to provide your charity number before we hand this out. 

Please see our contact details at the top of the screen.